Web Development & Design Services FAQ
Q. What is your refund policy?
A. For website projects - if you decide to hire us to develop your website, we require a 50% non-refundable deposit to start the development. Once project is completed, a separate invoice (via PayPal) will be sent to your email address for the remaining balance. If for any reason you do not want to work with us, please notify us within 14 business days. Otherwise, we will not hand over the website until the remaining balance is due.
Logo designs (whether custom or premade) are non-refundable.
Q. I'm interested in having a website and/or logo design done. Where can I find out more?
A. We appreciate your interest! You can request a free consultation and we'll respond within 24-48 hours (excluding holidays and weekends).
Q. Why is there a cow on your logo design?
A. Our logo is based off from our Pillow Pet Cozy Cow (her name is Betsy) that we adopted back in August 2010. Ron and I have always enjoyed her sweet smile and her adorable personality. Betsy has been an inspiration in all of our work. We've always considered her to be our familiar. Betsy's zen nature permeates through our creations. We hope that you feel the same in its udderly fashion.
Q. Do you collect sales tax?
A. We only collect sales tax for residents in New York. Red Lotus Designz is a registered business in the State of New York. As of 2/27/13, we are required to charge sales tax on our items.